User guide
How Sudanna works, step by step
A complete walkthrough of every real feature on Sudanna — written and captured directly from the live platform, not a wishlist.
Chapter 1
Getting started
You don't need an account to browse Sudanna at all — every section is open to read. You only need one to message someone, buy a ticket, save a search, or post something yourself.
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1
Open the registration form
From any page, use Register in the account menu, or go straight to /register. Fill in your name, an optional Arabic name, email, and password.
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2
Verify your email — when you're ready to post
You're logged in the moment you register — no need to wait for anything to start browsing. A verification email lands separately, and you'll only need to click it before you can publish something of your own: a listing, a job, a forum question, a club. Browsing, messaging, and buying tickets never need it.
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3
Add a profile photo (optional)
Right after registering, you'll get a one-time invitation to add a photo. Skip it and you get a coloured letter instead. Change it any time later from My profile.
One account, many roles
There's no separate "seller account" or "job seeker account" to choose between. The same account can sell in the Market Place, apply for jobs, and organise an event — each role is granted automatically the first time you use it.
Chapter 2
Selling in the Market Place
For: Anyone with a product to sell — food, clothes, furniture, electronics, and more.
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1
Market Place → "Sell something"
Every category has its own listing form, and a "My listings" page showing everything you've posted, with its current status.
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2
Pick a category and a plan
Featured and Promoted buy extra visibility — higher placement and a badge — not extra features. There's no free tier in the Market Place.
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3
Fill in the details
Title and description in English (Arabic optional), a price if you want one shown, and photos. Leave price blank and buyers see "Contact for price" instead.
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4
Pay, unless it's covered
A paid plan sends you to Stripe Checkout. If your referral credit balance fully covers the price, that step is skipped entirely.
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5
Wait for review
Every listing enters an admin review queue before anyone else can see it. You'll get an email the moment a decision is made either way.
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6
Edit any time — it resubmits automatically
Approved and live, or rejected — either way, saving an edit always sends it back to Pending, even for a small wording fix.
Basic
£2.99
30 days
Featured
£5.99
30 days
Promoted
£9.99
30 days
Once you've sold something
Buyers can message you straight from your listing, and leave a star rating once they've bought from you. Your average rating only appears once you've collected 5 or more.
Chapter 3
Offering a service
For: Tradespeople, carers, tutors, caterers, henna artists — anyone offering their skills rather than a product.
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1
Services Hub → a plan that works differently
Unlike the Market Place, the Free tier here never expires. Featured and Promoted don't add listing time — they layer a temporary boost on top of your permanent listing, and can be added at any time later.
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2
Fill in the details
Title, description, and city are required (from a fixed UK list); service area, qualifications, phone, website, map link, and social links are all optional.
Free
£0
A permanent listing
Featured
£6.99
90-day visibility boost
Promoted
£12.99
90-day visibility boost
Same rules from here
Review queue, status tracking, edit-always-resubmits, messaging, and reviews all work exactly as described for the Market Place in Chapter 2.
Chapter 4
Posting a job
For: Employers, from a one-off gig to a full-time role.
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1
Jobs → "Post a job"
Choose an industry category and an employment type: Full-time, Part-time, Contract, Remote, or Volunteer.
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2
Pick a plan
The Free tier is capped at one live posting at a time per employer.
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3
Fill in the details, then publish
Title, description, and location, in English and (optionally) Arabic. Publishing needs a verified email, and goes to Pending review before it's visible to anyone.
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4
Manage applicants as they arrive
Each posting has its own Applicants page, with every cover note and CV downloadable directly. Move anyone through Submitted, Reviewed, Shortlisted, or Rejected — the applicant is emailed the moment their status changes.
Free (1 listing)
£0
30 days
Standard
£19.99
30 days
Featured
£39.99
30 days
Chapter 5
Applying for a job
For: Job seekers — always completely free, whatever the employer paid.
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1
Build your profile once
Under Jobs → My profile, add an optional headline and bio, and upload a CV (PDF, DOC or DOCX, up to 5MB). It's private and only ever shared once you apply.
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2
Apply from any live posting
Open a posting, add an optional cover note, and hit Apply. You can only apply once per posting.
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3
Track it on "My applications"
See every application's status in one place, and get an email whenever an employer moves you to Reviewed, Shortlisted, or Rejected.
Don't want to keep checking?
Jobs → Alerts lets you save a category, employment type, or keyword once, and get an email whenever a new posting matches.
Chapter 6
Running an event
For: Organisers of weddings, festivals, gatherings, concerts, bazaars, workshops, and more.
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1
Fill in the details
Title, date and time, city, and — optionally — a venue name, address, Google Maps link, and photos. Location is a pasted Maps link, not a separate map picker.
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2
Preview before you publish
See the event exactly as the public will — nothing goes live sight-unseen. Publishing needs a verified email and goes to Pending review.
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3
Tickets are optional
Add ticket types and prices, and Sudanna handles the rest: Stripe Checkout, a QR code on every ticket, a guest lookup page, and a phone-camera scanner for checking guests in at the door.
After it's live
Editing a published event sends it back to Pending review too — the same rule as every listing type in this guide.
Chapter 7
Starting a sports club
For: Anyone — no special role needed to begin. You become the club's captain.
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1
Create your club's page
Name, description, and optionally a founding year, home ground, and achievements. Goes to Pending review immediately, like every listing type.
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2
Build your roster
As captain, add each member's name, position, bio, and photo. Add their email too, and it links to their real Sudanna account automatically, if they have one.
Fixtures and results
Tournaments, fixtures, and results are entered by the Sudanna team, not by clubs — they'll appear on your club's page once they're in.
Chapter 8
Being part of the community
Beyond posting your own listings, Sudanna has several ways to genuinely take part.
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1
Ask a question, or propose an initiative
Forum → "Ask a question" works for exactly that; Forum → "Initiatives" is the same idea for proposals. Both go through a short review first, then anyone can answer, comment, or vote — the highest-voted rises to the top.
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2
Follow people you trust
Every seller, provider, employer, and organiser has a public profile page listing everything they've posted. Hit Follow, and you'll get an email the next time they post something new.
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3
Leave a review
Rate 1 to 5 stars, with an optional comment, on any Market Place listing, service, or job posting you've applied to. Every review is checked by an admin before it's public, and an average rating only shows once someone's collected 5 or more.
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4
Save a search, get an alert
In Market Place or Services Hub, save a category and/or keyword once and get an email whenever something new matches. Jobs has its own version, plus an employment-type filter.
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5
Message anyone directly
"Message seller / provider / employer" on any listing starts a private conversation. Every conversation lives in one shared inbox.
Referral credit
Your account page has a personal invite link. The moment someone you invited makes their first paid purchase, you're credited £5 automatically — enough to cover many of the platform's own paid plans outright.
Chapter 9
Good to know
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1
Every listing type, one review system
Market Place, Services Hub, Jobs, Events, and Sports clubs all share the same three states: Pending (submitted, awaiting an admin), Approved (live and visible), and Rejected (not published, with a reason shown to you). Editing anything always sends it back to Pending.
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2
When you actually need a verified email
Only to publish something of your own: a listing, a job posting, an event, a sports club, or a forum post. Browsing, messaging, applying for jobs, and buying tickets never need it.
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3
The blue verified badge
Granted by the Sudanna team, not something you switch on yourself — it shows next to a person's name wherever it appears once they have it.
That's Sudanna, today.
This guide describes exactly what's built into Sudanna right now. Sudanna keeps growing, so some details here may move on as new features ship.